About the Job Offer

The open Customer Service Representative role at Nouryon is a permanent, full-time position. The company is seeking passionate individuals who enjoy making a difference daily.

Candidates are expected to navigate complex order processes and coordinate across multiple departments. The position highlights professional growth opportunities, regular training, and meaningful internal collaboration.

The job offers a dynamic, supportive environment prioritizing innovation and operational excellence. While salary information isn’t provided, Nouryon is known for competitive compensation packages and benefits.

Applicants are required to have experience with SAP and proficiency in office software. Experience in manufacturing order management or B2B service is also preferred, alongside strong communication skills.

Applications are reviewed through Nouryon’s online portal, ensuring a streamlined, secure process for candidates ready for growth and challenge in their career.

Day-to-Day Responsibilities

The Customer Service Representative will serve as the primary contact for customers, handling order entry, fulfillment, and managing inquiries from start to finish.

Responsibilities include coordinating account activities, proactively resolving issues, and developing strong relationships internally and externally.

Candidates are expected to manage SAP order entry, confirm orders, handle delivery issues, and ensure the timely processing of invoices and documentation.

Regular communication with sales, logistics, planning, and production teams is part of the role, ensuring smooth operations and happy customers.

Additionally, handling complaints and returns and performing month-end closure checks are crucial components of this role.

Benefits of the Position

One of the job’s major strengths is its focus on professional development. Nouryon provides comprehensive training and supports career growth through varied learning opportunities.

Working within a globally recognized organization, employees experience the positive impacts of being part of an innovative, diverse team dedicated to sustainability.

Considerations and Challenges

The role demands strong attention to detail and multi-tasking skills in a fast-evolving work environment. Balancing priorities and adapting to shifting organizational needs can be challenging.

Candidates might find the workload intense at times, given the complex interface between customers, operations, and business processes.

Our Verdict

For those wanting to develop their career in a collaborative, forward-thinking company, this Customer Service Representative opportunity at Nouryon is certainly worthwhile.

The experience, skill-building, and advancement potential far outweigh the demanding aspects, making it a top choice for ambitious, capable professionals.