If you’re interested in a role where you engage directly with customers and help them make critical insurance decisions, the Customer Retention Specialist position might be a great fit. This is a hybrid job opportunity with a competitive salary range starting at $27.38-$30.29 per hour, along with a bonus opportunity, 401(k), comprehensive insurance, paid time off, tuition assistance, and more. To qualify, you’ll need a Property & Casualty license or be willing to obtain one. Previous experience in insurance or a related field is preferred.

Day-to-Day Responsibilities

In this role, you will interact with clients to explain policy details and premium changes, conduct policy reviews, and resolve complex insurance queries through multiple channels. A key part of the job is educating customers and helping them choose the right coverage. You will work across various systems, provide peer support, and remain current on compliance and underwriting. Driving results and accountability is at the center of success in this position.

Pros

One clear advantage is the hybrid work arrangement, offering a mix of onsite and virtual workdays for better balance. Additionally, benefits like paid parental leave, health plans, and opportunities for advancement make this a smart career choice.

Cons

You must hold or gain a Property & Casualty license, which may require study and testing. The job’s complexity and rapid pace might be challenging for those new to insurance support work.

Verdict

This position is ideal if you excel at delivering customer service, want room to grow, and appreciate flexibility. It stands out as a solid career move for motivated candidates who enjoy helping others, solving problems, and working in a high-performance environment.