If you’re seeking a stable role with competitive hourly pay, the Customer Retention Specialist position is worth a look. This role offers a hybrid work arrangement, pays $27.38–$30.29 per hour and comes with an extensive benefits package.

This is a full-time, permanent opportunity for those holding or willing to obtain a Property & Casualty license. Strong customer service skills and some insurance or high-volume service experience are helpful.

What You’ll Do Day-to-Day

Daily, you’ll communicate with customers, review policies, and provide knowledgeable guidance on coverage and deductibles.

You will help clarify premium changes, resolve complex policy questions, and interact with both customers and agents across multiple systems.

Documentation and compliance are vital, so attention to detail is important. You’ll also recognize opportunities for process improvement.

As a hybrid role, expect a blend of remote and in-office collaboration, offering the best of both environments.

If you enjoy peer knowledge-sharing, you’ll find chances to assist co-workers with training and support.

Pros of the Job

One significant advantage is the pay scale, which is competitive for the field, plus eligibility for bonuses.

Comprehensive benefits—medical, dental, vision, 401(k), paid leave, tuition assistance—support well-being and professional growth.

The hybrid format offers work-life balance and flexibility not often found in similar roles.

Opportunities for skill-building and employer support for licensing can help boost your career in insurance.

Farmers also places a strong emphasis on inclusion and employee satisfaction, which many job seekers find appealing.

Cons to Consider

The licensing requirement can be a hurdle for job seekers new to the insurance industry, and may take some upfront effort.

High-volume, complex customer inquiries can be challenging and stressful at times, demanding patience and resilience.

You’ll need to document cases thoroughly and manage multiple platforms, which can feel overwhelming for newcomers.

Not everyone will prefer hybrid schedules, especially if you’d rather be fully remote or fully in the office.

The job may include occasional peer or leadership responsibilities that are outside straightforward customer service work.

My Verdict

For those interested in customer engagement, benefits, and professional development, this is a strong opportunity. The employer invests in training, rewards performance, and values work-life balance.

However, those new to insurance or seeking low-pressure work should consider the high-volume nature and licensing needs of the role. If you want growth and are service-oriented, it stands out in the field.